Online Merchandise Return & Exchange Policy
Because our products are made to order specifically for you, we do not accept general returns or exchanges for:
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- Incorrect size selection
- Change of mind
- Buyer’s remorse
- Accidental orders
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Please review sizing charts and order details carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
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If the issue is confirmed, we will provide a replacement or refund at no additional cost.
Lost Packages
If your order appears lost in transit, contact us within 30 days of the estimated delivery date and we’ll investigate with the shipping carrier.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address:
- Additional shipping charges may apply for reshipment
- Refunds are not guaranteed
Exchanges
Because items are produced on demand, we generally do not offer size or color exchanges.
If you are unsure about sizing, please consult the sizing chart before ordering.
Contact
For any order issues, email us at:
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support@twomonkeysandacomputer.com
Please do not send returns back without contacting us first.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
​
If the issue is confirmed, we will provide a replacement or refund at no additional cost.
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